IT technical support officers monitor and maintain the website and networks of an organisation. They may install and configure website and features, and solve technical and applications problems.
Organisations increasingly rely on a website in all areas of their operations and decision-making processes. It is therefore usually crucial to ensure the correct running and maintenance of the IT systems.
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include:
-Installing and configuring the organisations website and features;
-Monitoring and maintaining the website and various features;
-Talking staff or clients through a series of actions, via Online Chat Support
-Troubleshooting website and feature problems and diagnosing and solving faults.
-Providing support, including procedural documentation and relevant reports;
-Following diagrams and written instructions to repair a fault or set up a website or feature;
-Supporting the roll-out of new applications and or website;
-Setting up new users' accounts and profiles and dealing with password issues;
-Responding within agreed time limits;
-Working continuously on a task until completion (or referral to third parties, if appropriate);
-Prioritising and managing many open cases at one time;
-Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
-Testing and evaluating new technology
The Qantas Virtual Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
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